Returns and defective blade replacements
This policy applies to purchases made directly through the VeloCorte online store.
Defective blades
Blades confirmed to be defective after review qualify for a replacement at no charge. Opening or using a blade does not, by itself, prevent a defect claim.
To request a review, contact us through our Contact page with your order number, the blade model, a description of the issue, and clear photos or video. Include the machine and material used and whether the blade was used wet or dry. We may request additional information or an inspection to determine whether the issue is a product defect.
Do not send a blade back before receiving return authorization and instructions. If a defect is confirmed, we will provide replacement arrangements and any required return instructions. Normal wear, misuse, accidental damage, and incompatibility are not product defects.
Opened or used non-defective blades
Non-defective blades that have been opened or used are not eligible for return, refund, credit, or replacement.
Unopened items
Contact us before sending back an unopened item. Return eligibility must be confirmed before a return is authorized.
Amazon purchases
Purchases completed on Amazon are subject to the return and refund process shown for that order on Amazon. Begin requests through your Amazon order page.
This policy does not limit any rights or remedies required by applicable law.